Return & Exchange Policy

We take great pride in the products and services we offer. If you are not satisfied with any product or service purchased directly from our website, return it to us within 30 days of purchase.

If you believe your package was damaged in shipping, contact us on Sylivaferns1989@gmail.com within 5 days of delivery and we will work with you to resolve the issue.

For a full refund or exchange of merchandise:

• ​Products must be in new condition, un-used and in its original packaging.

• Shipping charges are non-refundable.

To Return or Exchange Your Order of a Physical Item:

• Return within 30 days of purchase

• Email us on Sylivaferns1989@gmail.com with your order number and advice of return or exchange request

• Include a copy of the packing slip, the new, un-used merchandise in its original packaging to the address provided on the shipping label

• When returning items by mail, request a tracking number

Your credit card will be refunded the amount of your purchase, less shipping and handling, within 14 days of receipt of your return

Refunds for Seminars and Online Programs:

• Payments for in-person seminars/workshops are refundable up to 72 hours prior to the event in Mumbai. Outside Mumbai workshops are refundable up to 72 hours prior to the event with a 25% penalty

• Payments for online programs are non-refundable. If you are not satisfied with the program, contact us for an exchange to another product or service

• Email us on Sylivaferns1989@gmail.com with your order number and advice of return

Office Hours

• Office is open Monday – Friday 10:00 AM to 6:00 PM

• Shipping department is open Monday – Friday 8:30 AM to 6:00 PM

• We close for all government observed holidays. These policies and procedures applies to all products and services issued